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Privacy Policy
Last updated: 12th June 2026
This Privacy Policy explains how ReConnected Life Ltd collects, uses, stores and protects personal information when you use our website, www.reconnected.life, contact us, sign up for updates, request resources, attend events, purchase services, or otherwise interact with us.
By providing your personal information to us, you confirm that you are over 13 years of age.
About ReConnected Life
ReConnected Life Ltd is the data controller and is responsible for your personal data. In this policy, “we”, “us” and “our” refer to ReConnected Life Ltd.
ReConnected Life Ltd is registered in England and Wales under company number [check company number]. Our registered office is [check registered office address].
You can contact us at:
ReConnected Life Ltd
[check registered office address]
United Kingdom
Email: hello@reconnected.life
Website: www.reconnected.life
Please let us know if your personal information changes so we can keep our records accurate and up to date.
What personal data we collect
Personal data means any information that can identify an individual. It does not include anonymised data.
We may collect and process the following types of personal data.
Communication data
This includes any communication you send to us through our website, email, social media, messaging, forms, post, phone or any other contact method.
We use this data to communicate with you, respond to enquiries, keep records, provide support, and establish, pursue or defend legal claims.
Our lawful basis for processing this data is our legitimate interests.
Customer and service data
This includes information relating to services, events, resources, programmes, memberships, purchases or bookings. It may include your name, contact details, billing details, purchase history, service preferences and information needed to deliver the service you have requested.
We use this data to provide services, process bookings or purchases, communicate with you about your order or service, and keep appropriate records.
Our lawful basis for processing this data is the performance of a contract with you, or taking steps at your request before entering into a contract.
User and website data
This includes information about how you use our website and online services, including any content you submit through website forms or interactive features.
We use this data to operate and manage the website, provide relevant content, maintain security, back up our systems, and administer our website and business.
Our lawful basis for processing this data is our legitimate interests.
Technical data
This may include your IP address, browser type and version, time zone setting, location, device information, operating system, page views, navigation paths, length of visit, and information about how you use our website.
We may collect this data through cookies, analytics tools, server logs and similar technologies.
We use this data to understand how visitors use our website, improve the site, protect our systems, and understand the effectiveness of our communications and marketing.
Our lawful basis for processing this data is our legitimate interests. Where required by law, we will ask for your consent before placing non-essential cookies or analytics tools.
Marketing data
This includes your preferences for receiving marketing communications from us, your communication preferences, and information about how you interact with our emails, resources, events or website content.
We use this data to send relevant updates, resources, event information, service information and marketing communications where we are permitted to do so.
Our lawful basis for processing this data is either your consent or our legitimate interests.
Sensitive data
The nature of ReConnected Life’s work means that some information shared with us may be sensitive, even where it does not always meet the legal definition of special category data.
Special category data may include information about health, sex life, sexual orientation, trauma, abuse, criminal offences, race or ethnicity, religious or philosophical beliefs, political opinions, trade union membership, genetic data or biometric data.
We do not intentionally collect special category data through general website browsing.
However, if you choose to contact us, request support, attend a session, take part in a programme, complete a form, or use our services, you may choose to share information that is sensitive or personal to you.
Where we need to process special category data to provide a service, we will do so carefully and only where we have an appropriate lawful basis and condition under UK data protection law. Where explicit consent is required, we will ask for it clearly.
Please avoid sending unnecessary sensitive information through general website forms or email unless it is relevant to your enquiry or the service you are seeking.
How we collect your personal data
We may collect personal data in the following ways:
directly from you when you contact us, fill in a form, sign up for updates, request a resource, book a service, register for an event, purchase a product or service, give feedback, or otherwise communicate with us;
automatically when you use our website, through cookies, analytics tools, server logs and similar technologies;
from third parties or publicly available sources, where appropriate, such as analytics providers, payment processors, booking systems, email marketing platforms, Companies House, social media platforms, advertising platforms or professional service providers.
Marketing communications
We may send you marketing communications if you have asked to receive them, downloaded a resource, purchased from us, enquired about our services, attended an event, or otherwise shown interest in ReConnected Life, provided we are legally allowed to contact you and you have not opted out.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in any email we send, or by contacting us at hello@reconnected.life.
We will not sell your personal data. We will not share your personal data with third parties for their own marketing purposes without your express consent.
If you opt out of marketing communications, we may still contact you about services, purchases, bookings, legal matters or administrative issues where necessary.
Who we share your personal data with
We may need to share your personal data with trusted third parties who help us operate our website and provide our services.
These may include:
website hosting and platform providers, including Wix;
email and mailing list providers;
booking and calendar tools;
payment processors;
analytics providers;
IT, security and system administration providers;
professional advisers, including accountants, lawyers, insurers and auditors;
government bodies, regulators or authorities where required by law;
professional membership bodies where relevant to service delivery, supervision, auditing or professional standards;
third parties involved in a business sale, transfer, merger or restructuring, where applicable.
We require third parties who process personal data on our behalf to respect its security and process it in accordance with the law.
International transfers
Some of the third-party services we use may process personal data outside the United Kingdom.
Where personal data is transferred outside the UK, we will take reasonable steps to ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, international data transfer agreements or other legally recognised safeguards.
Data security
We take appropriate steps to protect personal data from accidental loss, unauthorised access, misuse, disclosure, alteration or destruction.
Access to personal data is limited to those who have a genuine business need to know it.
If we become aware of a personal data breach, we will take appropriate action and notify affected individuals and/or the relevant regulator where legally required.
Data retention
We will only keep personal data for as long as necessary for the purposes for which it was collected, including legal, accounting, reporting, safeguarding, insurance, contractual or professional requirements.
For tax and accounting purposes, we may need to keep basic customer, payment and transaction information for six years.
In some circumstances, we may anonymise personal data so it can no longer identify you. We may use anonymised information indefinitely for research, statistical, service improvement or reporting purposes.
Your legal rights
Under UK data protection law, you may have rights in relation to your personal data.
These may include:
the right to access the personal data we hold about you;
the right to ask us to correct inaccurate or incomplete data;
the right to ask us to delete personal data in certain circumstances;
the right to ask us to restrict processing in certain circumstances;
the right to object to certain types of processing;
the right to request the transfer of your personal data;
the right to withdraw consent where we rely on consent as our lawful basis.
To exercise any of these rights, please contact us at hello@reconnected.life.
We may need to ask for information to confirm your identity before responding to your request.
We aim to respond to legitimate requests within one month. If your request is complex or you have made multiple requests, it may take longer, but we will let you know.
Complaints
If you are unhappy with how we collect, use or protect your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.
Website: www.ico.org.uk
Third-party links
This website may include links to third-party websites, plug-ins, resources, articles or applications.
Clicking on those links may allow third parties to collect or share data about you. We do not control third-party websites and are not responsible for their privacy policies, content or practices.
When you leave our website, we encourage you to read the privacy policy of any website you visit.
Cookies
Our website uses cookies and similar technologies.
You can set your browser to refuse some or all cookies, or to alert you when websites set or access cookies. If you disable cookies, some parts of the website may not work properly.
For more information, please see our Cookie Policy.